At Pet Paradise, we stand behind the quality and reliability of our products. This Product Warranty Policy outlines the terms and conditions for warranty coverage, ensuring that your purchases meet your expectations.

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1. Warranty Coverage

The products purchased from Pet Paradise are covered under a 30-day limited warranty from the date of delivery. This warranty protects against:

• Manufacturing defects.
• Faulty materials or workmanship.
• Damage during shipment.

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2. Items Covered by Warranty

The following product categories are eligible for warranty claims if they meet the above criteria:

• Pet accessories (e.g., collars, leashes, bowls).
• Electronics and gadgets (e.g., automatic feeders, training devices).
• Other eligible products specifically listed on their product pages.

Items like consumables (e.g., pet food, treats) or personal hygiene products (e.g., litter boxes, diapers) are not covered under warranty.

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3. Warranty Limitations

The warranty does not cover the following:

• Damage caused by misuse, neglect, or improper use of the product.
• Normal wear and tear, including scratches, dents, stains, or fading.
• Damage caused by pets (e.g., chewing or scratching).
• Unauthorized repairs or alterations to the product.
• Products purchased from unauthorized sellers or retailers.

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4. How to File a Warranty Claim

If you believe your product is eligible for a warranty claim, follow these steps:

1. Contact Customer Service: Email us at Help@petparadice.com or call (877) 456-9321 with your order number, product details, and a detailed description of the defect.
2. Provide Documentation: Attach photos or videos clearly showing the issue. This will help us process your claim more quickly.
3. Approval and Instructions: Once your claim is reviewed, we will notify you about the approval and provide instructions for returning the product, if applicable.

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5. Resolution Options

Upon approval of a warranty claim, Pet Paradise will provide one of the following resolutions:

• Replacement: A new unit of the same product will be sent free of charge.
• Repair: The defective product may be repaired if feasible.
• Refund: If a replacement or repair is not possible, a full or partial refund will be issued.

The resolution will depend on the nature of the defect and product availability.

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6. Warranty Claim Deadline

Claims must be filed within 30 days of receiving the product. Claims submitted after the warranty period will not be processed.

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7. Return Shipping for Warranty Claims

• If the product defect is confirmed, Pet Paradise will cover return shipping costs.
• If the claim is rejected (e.g., due to misuse), the customer will bear the cost of returning the product and may be responsible for additional fees if requesting the product to be sent back.

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8. Disclaimer of Liability

Pet Paradise is not responsible for any:

• Damages caused by improper use of products.
• Health issues resulting from pet use of products when instructions for safe usage are not followed.
• Injuries caused by damaged products that were not promptly reported to us.

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9. Contact Information

If you have questions or need to file a warranty claim, please contact us:

Email: Help@petparadice.com

Phone: (877) 456-9321

We are here to assist you and ensure your experience with Pet Paradise remains positive.

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Effective Date: March 20, 2025