At Pet Paradise, we make it easy and convenient to track your order every step of the way. This guide explains how to stay updated on your shipment and ensures your package reaches you in a timely manner.

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1. How to Track Your Order

After Placing Your Order

• Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will include:
  • A tracking number.
  • A link to the carrier's website or tracking page.

Track Your Order Online

• Visit the Order Tracking Page: Track Your Order
• Enter your tracking number or order ID in the provided field.
• Click “Track” to view the real-time status of your shipment.

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2. Tracking Status Details

Once your order is shipped, you can check the following statuses:

• Order Processed: Your order is being prepared for shipment.
• In Transit: Your order is on its way to the delivery address.
• Customs Clearance (for international orders): Your order is being reviewed by customs.
• Out for Delivery: Your package is on its way to your doorstep.
• Delivered: Your order has been successfully delivered to your address.

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3. Where to Find Your Tracking Number

• Email Confirmation: Check the shipping confirmation email sent to you after the order dispatch.
• Account Dashboard: Log in to your account on Pet Paradise and view your order history for tracking details.

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4. Common Shipping Carriers We Use

Depending on your location, we work with trusted carriers, including:

• USPS
• UPS
• FedEx
• DHL (for international shipping)

You can use your tracking number on the carrier’s website to track your package directly.

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5. Frequently Asked Questions (FAQs)

Q: My tracking number isn't working. What should I do?

A: Tracking numbers may take 1-2 business days to activate. If it still doesn't work, contact our customer service team for assistance.

Q: What if I didn’t receive a tracking number?

A: Please check your spam or junk email folder. If you still can’t find it, contact us with your order ID, and we’ll provide the details.

Q: What happens if my package is delayed?

A: Delays can occur due to weather, customs clearance, or courier issues. Contact us if your package has been delayed for more than 5 days beyond the expected delivery date. We're here to help!

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6. Lost or Stolen Packages

If your order shows as “Delivered,” but you haven’t received it:

• Check with household members, neighbors, or your building management.
• Contact the carrier directly to inquire about the delivery.
• Reach out to us at Help@petparadice.com  and we’ll investigate and assist with resolving the issue.

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7. Contact Us for Order Tracking Assistance

If you encounter issues or have questions about your shipment, contact us for support:

• Email: Help@petparadice.com
• Phone: (877) 456-9321

Our team is always available to help you track down your order and ensure it arrives safely!

Effective Date: March 20, 2025