At Pet Paradise, we aim to make your shopping experience simple and convenient. This policy outlines the payment methods we accept, the process for completing payments, and important details to ensure smooth transactions.

---

1. Accepted Payment Methods

We accept a variety of secure payment methods to suit your preferences. The following options are available:

Credit and Debit Cards

• Visa
• MasterCard
• American Express
• Discover

Your card details are encrypted, ensuring secure transactions.

Digital Wallets

• PayPal
• Google Pay
• Apple Pay

These services provide added convenience and security for your payments.

Gift Cards and Store Credits

• Pet Paradise Gift Cards: Available for online purchases.
• Store Credit: If issued by Pet Paradise, this can be applied at checkout toward your purchase.

---

2. Currency

All transactions are processed in USD unless otherwise specified. For international orders, your bank or payment provider may apply conversion fees if applicable. Please check with your bank for details.

---

3. Order Verification

Pet Paradise reserves the right to verify payments before processing an order. In some instances, customer identity or cardholder verification may be required for additional security. This verification may include:

• A follow-up email or phone call to confirm purchase details.
• Providing additional documentation, such as proof of card ownership.

Failure to provide the requested information may result in delays or cancelation of your order.

---

4. Payment Failure

If a payment fails to process, the following steps can be taken:

1. Check that your card details or digital wallet information were entered correctly at checkout.
2. Contact your bank or payment provider to ensure there are no blocks on the transaction.
3. Attempt the transaction again with updated payment information.

If issues persist, please contact our support team for further assistance.

---

5. Payment Security

We take your security seriously. All payment transactions on our website are encrypted and processed through secure, PCI-compliant payment gateways. No sensitive payment information, such as credit card numbers, is stored on our servers.

---

6. Refund Payments

Refunds for returned or canceled orders will be processed back to your original payment method. Please allow 7–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider’s policies.

---

7. Fraud Protection

We monitor all transactions for suspicious activity to protect our customers and prevent fraud. If fraudulent activity is detected, the order will be canceled, and further action may be taken, including reporting the incident to the relevant authorities.

---

8. Contact Information

If you experience payment issues or have questions, please contact us:

Email: Help@petparadice.com

Phone: (877) 456-9321

We are here to assist with any payment concerns and ensure your experience at Pet Paradise is smooth and secure.

---

Effective Date: March 20, 2025