At Pet Paradise, we strive to ensure your satisfaction with every purchase. However, if you need to return an item or request a refund, this policy outlines the procedures and conditions for doing so.

---

1. Eligibility for Returns

You may return an item within 14 days of receiving your order under the following conditions:

• The product must be in its original, unused condition.
• The product must be returned in its original packaging with all tags and accessories intact.
• Returns must be authorized by our customer service team before being shipped back.

Items that are damaged due to misuse, opened food products, or personal hygiene items (e.g., pet diapers, litter boxes) are not eligible for return.

---

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at Help@petparadice.com
2. or call (877) 456-9321. Provide your order number, product details, and reason for the return.
3. Authorization: Once your return request is approved, you will receive instructions on how to proceed.
4. Ship the Item: Pack the product securely and ship it to the address provided by our customer service team.

---

3. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods, including food and treats.
• Personalized or custom-made products.
• Used or damaged items not caused by a defect.
• Clearance or final sale items indicated as "non-refundable."

---

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method within 7-10 business days.
• Ineligible returns will either be sent back to you (at your expense) or discarded, based on your preference.

Note: Shipping charges for the original order are non-refundable unless the return is due to a defective or incorrect item sent by us.

---

5. Returning Defective or Incorrect Items

If you receive a defective product or an item different from what you ordered:

• Contact us immediately at Help@petparadice.com or call (877) 456-9321 with your order details and photos of the defect or mistake.
• We will cover the shipping cost of the return and process a replacement or full refund based on your preference.

---

6. Exchanging Products

Exchanges are only available for defective items or incorrect products. If you want to exchange a product for a different size, color, or design, you will need to return the original item (following the regular return process) and place a new order for the desired item.

---

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check with your bank or credit card company, as processing times may vary.
• If the issue persists, contact us at Help@petparadice.com or call (877) 456-9321, and we’ll be happy to assist.

---

8. Return Shipping Costs

• Customers are responsible for covering return shipping costs unless the return is due to a mistake on our part (e.g., defective or wrong product).
• We recommend using a trackable shipping service to ensure your return reaches us safely.

---

9. Cancellations

• Orders canceled before shipment will be refunded in full.
• If your order has already shipped, you must process a return after receiving the item.

---

10. Contact Information

If you have any questions about this policy or need assistance with a return or refund, please contact us:

Email: Help@petparadice.com

Phone: (877) 456-9321

---

Effective Date: March 20, 2025