Introduction

At Pet Paradise, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, billing and shipping addresses)
• Payment information (credit card details, transaction history)
• Account credentials (username, password)
• Purchase history and preferences
• Pet information (type, breed, age, health requirements)
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our website
• Referral sources
• Location information (with your consent)
• Shopping cart activity

How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Personalizing your shopping experience
• Sending order confirmations and shipping updates
• Providing information about products, services, and promotions (with your consent)
• Improving our website, products, and services
• Analyzing usage patterns and trends
• Preventing fraudulent transactions and enhancing security
• Complying with legal obligations

Information Sharing and Disclosure

We may share your personal information with:

• Payment processors and shipping carriers to fulfill your orders
• Service providers who assist with website operation, customer service, and marketing
• Professional advisors such as lawyers, accountants, and insurers
• Regulatory authorities, government agencies, or other third parties when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences
• Understand how you use our website
• Personalize content and advertisements
• Analyze website performance

You can manage cookie preferences through your browser settings. However, disabling cookies may limit some features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided below.

Marketing Communications

With your consent, we may send you promotional emails about our products, services, and special offers. You can opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting our customer service team

Children's Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website with the effective date of the update. We encourage you to review this policy regularly.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pet Paradise
Help@petparadice.com

Phone: (877) 456-9321

Effective Date

This Privacy Policy was last updated on March 20, 2025.