At Pet Paradise, we are committed to ensuring your orders are delivered quickly, securely, and cost-effectively. By placing an order on our website, you agree to the terms outlined in this policy.

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1. Shipping Locations

We ship domestically and internationally to most countries. However, some locations may not be eligible due to restrictions or unavailability of courier services. If we cannot deliver to your provided address, our team will contact you to arrange an alternative solution.

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2. Processing Times

• Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Custom or personalized items may require additional processing time, which will be communicated during the order process.

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3. Delivery Times

Delivery times depend on your location and the shipping method selected at checkout:

• Domestic Shipping: 3-7 business days.
• International Shipping: 7-21 business days, depending on customs clearance and carrier availability.

Please note: Delivery times are estimates and cannot be guaranteed due to potential transit delays caused by weather, customs, or unforeseen events.

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4. Shipping Costs

Shipping fees are calculated based on the weight, dimensions, and destination of your order. The applicable shipping cost will be displayed during checkout before you confirm your purchase.

We offer free shipping for orders that meet a specific minimum purchase amount, as indicated on our website.

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5. Track Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your package in real-time. If you do not receive your tracking information, please contact our support team for assistance.

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6. Customs and Duties

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. Pet Paradise has no control over these charges and cannot predict what they may be. Please check your local customs regulations before placing an order.

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7. Delivery Issues

It is the customer’s responsibility to provide a full and accurate shipping address. If the address provided is incorrect or incomplete, resulting in failed delivery, you may incur additional fees for redelivery.

Pet Paradise is not liable for:

• Delayed or lost packages caused by incorrect shipping details.
• Shipments lost or damaged in transit (unless explicitly insured by the customer at checkout).

For lost or damaged shipments, please contact our team to assist in filing a claim with the courier.

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8. Undeliverable or Refused Packages

If a package is returned to us due to refusal, failure to collect, or undeliverability, we will process a refund for the item(s) minus any incurred shipping costs.

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9. Contact Us

If you have any questions about this Shipping & Delivery Policy, need help tracking your order, or experience shipping delays, you can contact us:

Email: Help@petparadice.com

Phone: (877) 456-9321

We are here to ensure your experience with Pet Paradise is seamless and satisfactory.

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Effective Date: March 20, 2025