Welcome to Pet Paradise. These Terms & Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with the following Terms & Conditions in full. Please read them carefully before using our services, as they outline your rights and responsibilities as a customer.

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1. General Use

By accessing our website, you confirm that you are at least 18 years old or have the consent of a legal guardian to make purchases. Your usage of the website and the products is entirely at your own risk. Pet Paradise reserves the right to change or update these Terms & Conditions without prior notice. It is your responsibility to check this page periodically.

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2. Product Availability and Accuracy

All products on Pet Paradise are subject to availability. We strive to provide accurate descriptions, images, and pricing. However, we do not guarantee that all details are without errors. If we find a discrepancy or error in pricing or availability, we reserve the right to cancel any order before or after confirmation.

All items listed are provided "as is." Some products may have slight variations due to manufacturing processes, pets' preferences, or upgrades. Pet Paradise is not responsible for any subjective dissatisfaction (e.g., if your pet does not prefer specific products).

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3. Pricing and Payments

Pet Paradise ensures that all prices displayed are accurate at the time of listing and include any applicable taxes unless otherwise stated. Prices are subject to change without notice. Payment is required at checkout to confirm your order, and your purchase will not be shipped until payment is complete and verified.

Accepted payment methods include:

• Major credit cards (e.g., Visa, MasterCard, AmEx)
• Digital wallets (e.g., PayPal or Google Pay)
• Other payment options as specified at checkout

We take strict measures to protect your personal and payment information. Rest assured, our payment process complies with all necessary safety regulations. Fraudulent transactions or suspected misuse of our payment system will result in canceled orders and/or legal action.

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4. Shipping & Delivery Policy

We offer shipping services domestically and internationally, depending on your location. Shipping fees and processing times are calculated and provided during checkout. Delivery times are approximate and not guaranteed. Pet Paradise will not be responsible for shipment delays due to unforeseen circumstances, including those caused by third-party courier services, weather, or customs procedures for international customers.

Customers are responsible for providing correct delivery details. Errors in addresses leading to delivery failures may incur additional reshipping costs borne by you, the customer. For more information, read our Shipping & Delivery Policy.

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5. Returns & Refunds

We stand behind our products and accept returns within 14 days of delivery, provided the items meet the following criteria:

• Products must be in their original unused condition
• Items must be returned in their original packaging
• All returns must be pre-authorized by contacting our customer service

Refunds will only be issued for items that meet the above conditions. Shipping charges for returned items are non-refundable, unless the return is due to an error made by Pet Paradise (e.g., defective or incorrect items). Once your return is received and inspected, you will be notified about the status of the refund process.

For details about initiating returns, please contact us at the provided email or phone number listed below.

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6. Use Restrictions

By using our website, you agree not to:

• Reproduce, distribute, or modify website content without our written approval
• Engage in any activity that disrupts or interferes with website functionality
• Use false or fraudulent information when creating accounts or placing orders
• Bypass security measures or attempt unauthorized access to our systems

Pet Paradise reserves the right to terminate access to our website without notice if any violation of these restrictions occurs. Such actions may also lead to legal claims or penalties, depending on the scope of the infringement.

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7. Privacy

Our Privacy Policy governs how we collect, store, and use personal information shared on this website. By using Pet Paradise, you consent to this policy and agree to the collection of provided data, such as your name, address, and payment details, for fulfilling your orders.

We take the confidentiality of our customers seriously. If you have questions about how your data is stored or used, please contact us directly using the provided information.

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8. Liability Disclaimer

Pet Paradise will not be held responsible for:

• Damages or losses resulting from improper use of products purchased through our website
• Typos, inaccuracies, or omissions on our website, including those related to pricing or products
• Failure of performance outside of our reasonable control, such as third-party service failures

While we take reasonable precautions to make your experience smooth and reliable, issues beyond our immediate control (e.g., internet outages, acts of nature, shipping delays) are not the responsibility of Pet Paradise.

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9. Marketing Communications

We may occasionally contact you via email with promotional offers, new product announcements, and other updates. These communications are optional, and you can withdraw your consent at any time by unsubscribing through the provided link in the email or contacting our support team.

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10. Customer Responsibility

As a customer of Pet Paradise, you are expected to provide valid and accurate information during registration, billing, or checkout. You are responsible for maintaining the confidentiality of your account credentials and ensuring that your pets use products according to provided recommendations or instructions. Customers should supervise pets when using toys or devices with small parts to avoid accidental harm.

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11. Questions or Concerns

If you have any questions, concerns, or complaints about your experience, please do not hesitate to contact us. We strive to provide the best service and will address your concerns promptly:

Email: Help@petparadice.com

Phone: (877) 456-9321

We value your trust and are here to assist you with any inquiries related to these Terms & Conditions or our business practices.

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Effective Date: March 20, 2025

Thank you for shopping at Pet Paradise. By visiting and making purchases on our website, you agree to these Terms & Conditions. We reserve the right to update this policy as needed.